Texas Toll Booths Shape Up And Ship Out

In Dallas, the North Texas Tollway Authority, an authority that is responsible for collecting tolls, has been scrutinized for months due to its toll collecting policy. This policy charges drivers who do not pay up at the toll booth fines of hundreds, or even thousands, of dollars. Because the NTTA has been under fire in the public eye, it announced today two steps it says that will target improving customer satisfaction.

The first measure that the NTTA took was to allow all drivers to use the electronic toll collection lanes, including those who do not have one. They are able to do this without being punished with a twenty five dollar fine.

Before this measure, drivers without toll tags that utilized the electronic lanes on the Dallas North Tollway were seen at as violators and would be fined twenty five dollars for each time they passed through an electronic toll booth, rather than a cash booth after the fact.

However, after February eighth, the drivers lacking a toll tag who use the electronic lanes will be given the opportunity to pay for the tolls before being slammed with the additional twenty five dollar fine. But these toll charges will continue to be calculated at the cash rate, which is twice as high as the rates paid by toll tag consumers.

Unfortunately, the change won’t affect the NTTA’s collections policy in any other way and it will not stop consumers without toll tags who do not pay toll bills mailed to their homes from being charged twenty five dollars for every unpaid toll. This is a policy that can turn a week’s worth of tolls into a thousand dollar bill.

The NTTA’s second move was to appoint an internal auditor as a sort of mediator, which will be available to frustrated customers who have first complained their way through NTTA customer service hierarchy without a result that satisfied them. The auditor will then review the account and determine if customer service and billing reps have followed their own rules.

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Laws Banning Cell Phone Use Don’t Seem To Be Cutting It

It was recently shown in through research that legislation banning cell phone use while driving fail to reduce crashes. According to the new Highway Loss Data Institute, there have been no reductions in crashes since cell phone bans have taken effect.

This information was obtained by a comparison among insurance claims for crash damage in four United States jurisdictions both before and after these bans.

Month to month fluctuations in the rates of collision claims in the jurisdictions with bans were taken into account and it was found that there was no difference between either area. Despite the fact that the cell phone bans have diminshed hand held phone use, several studies have established that talking on the phone increases crash risk. It has been determined by two independent studies that people who use cell phones are four times as likely to crash.The information that the HLDI uses doesn’t identify drivers using cell phones when their crashes occur. But the reductions of observed phone use have been so large, one would suspect that crashes should be reduced as well.

“So the new data that we have collected doesn’t match what we currently know about the risk of phoning and texting while driving,” An analyst asserts. “Clearly, if crash risk increases with phone use and there are less people using cell phones, we would expect to see a decrease in crashes. But we aren’t seeing it. Nor do we see collision claim increases before the phone bans came into play. This is surprising, too, given what we know about the growing use of cell phones and the risk of talking on the cell while driving. We’re currently gathering data to figure out this mismatch.”

There are a number of factors that could be diminishing the effects of hand-held phone bans on crashes. One factor is that drivers in areas with cell phone bans might be switching to hands-free phones because no state forbids any type of these phones. If this was happening, crashes wouldn’t go down because the risk is about the same whether the phones are hand-held or hands-free. D.C. and twenty one states do ban beginning drivers from using hands-free phones, but these laws are difficult to enforce.

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